Refund and Return Policy

Refunds & Returns

We want you to feel good about every Lumineux order, which is why we back every purchase with a generous 90-day return window.

 

Return Window
From the day your order arrives, you have 90 days to decide if Lumineux is right for you. If it's not, just let us know within that window to start the return process.

 

What Qualifies for a Return

Requested within 90 days of delivery

Item is unused or in a condition suitable for return

Original packaging included where possible

Proof of purchase may be requested

 

How Refunds Work
Once we receive and check your returned item, we'll let you know whether it's approved. Approved refunds go back to your original payment method — your bank or card provider may take a few extra business days to show it on your end.

 

Items That Can't Be Returned
Because of hygiene and safety standards, we're unable to accept returns on bottles that have been opened or used, unless the product arrived damaged, defective, or was the wrong item.

 

Something Wrong With Your Order?
If your item shows up damaged, faulty, or incorrect, reach out within 7 days of delivery. Send us your order number along with photos of the product and its packaging, and we'll sort it out promptly.

 

Return Shipping Costs
Unless your item arrived damaged, defective, or wrong, return shipping is generally the customer's responsibility.

 

Starting a Return
Get in touch with our team first — with your order number and the reason for the return — before sending anything back. Once we confirm your return, we'll walk you through next steps. Returns sent without reaching out first may take longer to process.

 

On Exchanges
We don't offer guaranteed swaps. If you're after something different, returning your original item for a refund and placing a fresh order is usually the quickest route.

 

Refund Taking a While?
Double-check with your bank or card provider first, since posting times vary. Still nothing after that? Get in touch and we'll look into it.

 

Questions?

Email us anytime at lumineux.help@outlook.com and we'll help however we can.